Shipping & Returns

Simple, sustainable transit.

We dispatch every order within two business days in entirely plastic-free packaging, offering flat-rate carbon-neutral delivery worldwide to keep your cycle routine completely zero-waste.

Our standards

Conscious transit logistics

Plastic-free transit

Carbon-neutral delivery

No returns

Every shipment arrives in 100% recyclable cardboard boxes sealed with paper tape. We never use plastic wrap or synthetic fillers, ensuring our packaging leaves no trace.

We partner with leading carbon-offset logistics networks to ensure your parcel travels with a minimized ecological footprint from our zero-waste shipping hub straight to your door.

Due to the intimate nature of reusable menstrual products, we cannot accept any returns on our products only replacements for damaged goods that were damaged upon delivery of the items.

Common inquiries

Frequently asked questions

How long does shipping take?

Is the packaging discreet?

Standard domestic deliveries arrive within three to five business days, while international shipments typically take seven to fourteen days depending on your local customs processing.

Yes, all orders are shipped in our Femline cardboard boxes with minimal branding to ensure your complete privacy throughout the delivery process.

Can I return washed pads?

How to track orders?

Because our products are used for personal intimate care, we cannot accept returns or exchanges on any pads or underwear that have been opened or washed.

Once your parcel leaves our zero-waste hub, you will receive a confirmation email containing a tracking link to monitor its progress in real time.

Need personal help?

Our dedicated customer support team is always available to help you with personalized sizing advice, order tracking updates, or care routine troubleshooting.